The Meritocratic ideals of Massive further complicate people who just want to have opinions for the sake of having opinions and then handing them off expecting other people to do the work for them. It's not so much an "excuse" that there isn't enough manpower, it's more so simply a facet of the form we choose to govern ourselves that puts ahead people who prove they are capable by work ethic, experience and quality of delivery, ahead of people who have none of those. I'll try and draw a concrete example:
Lore department works because, and I'm not trying to blow my own horn here, but because it has me. Survival does not work because it does not have a person "like me" that stands up and takes charge. For Lore I provide centralized vision, ambition, work ethic, strict control, and a workhorse attitude that equals 8 other members in the department purely by work quantity alone.
Tokuu and Alj present an idea. It is up to me decide whether Tokuu or Alj's idea is pressed through and whether or not manpower is assigned to that. On one hand, I have Tokuu, staff, who has stayed with the staff even while his friends attacked him for doing so, he weathered motivation and verbal abuse to try and make massive a better place. He has implemented a system that has proven to be capable of handling at least 50 players, even if that is not the entire server, it's a success in the scope that it is functioning anyway. Alj on the other hand, a player, did not fare quite as well, and is largely responsible for the Alj amendment in the Codex which is still used this day to teach staff members how not to sabotage your own department's workflow. He also has a notorious reputation of investing on non-rendable build projects and then getting stuck with towering tax costs that go nowhere. Tokuu retains a professional attitude, while spending some time meme'ing, retains a constructive and productive outlook on things. Alj meanwhile spends most of his time writing walls of text that in most cases lack constructive context and are laced with insult, or just downright spending time shit-talking in Alliance chat about how the people that hold the very fabric of the server together are supposedly the ones destroying it.
MassiveCraft runs on a system of Scandinavian meritocratic evaluation, in which nearly all cases, staff win, because of the automatic and provable implication of their work product, as opposed to this weird common-core-esque American "participation prize" attitude where just because someone has an opinion, it somehow deserves a center piece stage and a spotlight. The reality is, and there is no kind way of saying this without making you upset: I have reasons to ignore what you say, because what you say carries a risk that I consider dangerous, and lending legitimacy to an underlining toxic narrative that I do not condone, and in many ways is targeted at me. As much as you like to proclaim that I have no idea what I am doing, you have less of an idea what you are doing, when you refuse to acknowledge that this server would have shut down in 2016 if I hadn't been here.