Archived Staff Survey [suggestion]

[Alj23]

Idea:
When a staff member finishes with your ticket, and they mark it as done, you receive a bit of text telling you they have marked your ticket as done…

Spoiler

My idea is that in this text, you see a link, something along the lines of massivecraft.com/staffsurvey that you then follow to a site on massivecraft.com. There, you are greeted with a page that features a drop down box to select from the staff member that just assisted you. Then, you answer questions using a "fill in the bubble scale" of 1 to 10, were the following question for example "How satisfied were you with this staff members help/answer?" relates to the numbers in 1 being unsatisfied and 10 being very satisfied. Questions that could be asked are as follows, but are not limited to...

• How satisfied were you with this staff members help/answer?
• How efficient was this staff member in helping you?
• How patient was this staff member with you?
• How kind was this staff member?

And etc. At the bottom of the page could be a box used for free response, for additional notes that weren't specifically addressed in the questions. One question I feel that is mandatory though, is a drop down box were you must select the date the ticket was created and handled, to validate the survey.While these questions may be specific or in some people's opinions vague, it is a good basis to see what I mean. Also, this survey is completely anonymous, so the fear of backlash by staff members is avoided.

Pros:

• During team meetings, or in private, Direction staff members can pull these surveys and work on any problems being mentioned, therefore fixing any problems that they believe may exist, seen from these surveys
• I hope this will decrease the amount of staff complaint threads on the forums. While this is not necessarily bad, as it brings issues to light that might need to be addressed.

Cons:

• Possible abuse by false information given on survey. To solve this problem though, the log of the conversation had between the two just needs to be viewed.

Problems, not yet solved:

• Abuse by entering incorrect name of staff member, to enhance said staff member's reputation, while another staff member did all the work in question. Possible Solution: A generated code in-game which then must be typed into a field on the survey page. Corresponds with the staff member in question who helped with the ticket. [Suggested by Brycea1111 ]
• Abuse by rating down a staff member based on the outcome of a ticket's situation. Possible Solution: With the proposed generated code, make it correspond to the ticket in question as well. This will allow staff to easily check the ticket, what the problem was, and possibly find the chat logs easier associated with it. [Problem noticed by Thortuna, possible solution thought of by myself.]

This is an idea I have recently thought of, and decided to suggest on the forums. If you see any problems with it, or would like to add a Pro or Con, simply comment below and I will take it into consideration, and give due credit were credit is needed.
Thank you for reading.

 

[Thortuna]

It's why job evaluations aren't routinely done by survey, but by some measure of accomplishment and the opinion of the manager(s).

 

[Alj23]

You can suggest it, but we're giving reasons, constructive REASONS, as to why we don't believe it will work. There's a difference between age and maturity, and forgive my saying but refuting the advice of others doesn't show much of the second. Your motive for making the thread is to become a member of staff? Where you would reap the benefits of it? That's not necessarily a thing that I think the server would want in a staff member.

Click to shrink...

Umm no, Now you're just twisting my words. I think I'll just get rid of that last point. I tried to add something in personal about myself. I also took everyone's advice, and tried my hardest to understand everyone's point of view.

 

[Thortuna]

And i am simply stating my personal opinion on this, others might feel differently and they are entirely allowed to do so. I am very protective of the staffmembers and i feel this is a bad idea and will break some of the volunteer spirit.

 

[Alj23]

And i am simply stating my personal opinion on this, others might feel differently and they are entirely allowed to do so. I am very protective of the staffmembers and i feel this is a bad idea and will break some of the volunteer spirit.

Click to shrink...

I understand this now. I'm sorry, I tried to suggest something I thought would help, and I was completely oblivious to the other side of the issue.

 

[Alj23]

You can suggest it, but we're giving reasons, constructive REASONS, as to why we don't believe it will work. There's a difference between age and maturity, and forgive my saying but refuting the advice of others doesn't show much of the second. Your motive for making the thread is to become a member of staff? Where you would reap the benefits of it? That's not necessarily a thing that I think the server would want in a staff member.

Click to shrink...

I wasn't "refusing" the advice of anyone. Every problem anyone brought up, I added into the original post and hoped the person who brought up the problem would work with me to find a solution. You simply wanted to dwell on one issue, slamming it into my face again and again, and offering no solution, but to tell me the suggestion just wouldn't work.

 

[Alj23]

I know see that my original idea was/is half-ass done, and is completely oblivious to the server staff's point of view. I realize this now and understand this thread can't continue like it is. Thortuna Lock this thread if you see the original idea unfit.

 

[Hiddenmonkey10]

I wasn't "refusing" the advice of anyone. Every problem anyone brought up, I added into the original post and hoped the person who brought up the problem would work with me to find a solution. You simply wanted to dwell on one issue, slamming it into my face again and again, and offering no solution, but to tell me the suggestion just wouldn't work.

Click to shrink...

In my original post, I said just to thank them was all the "praise" they needed... You ignored this and went on about the survey... Just be sure to thank them every time they help you with something. That's all the praise they need, and for criticism, they just need to turn to that section of the forum. However, I will now offer the best bit of "advice" to this... Instead of an unnecessary survey, add a message that says "If you're not satisfied with how things are handled, go to the forums to give a critique about your experience." and link a post to the forums for the "staff complaint/criticism" post.... Quite a bit easier and more helpful than a survey.

 

[Alj23]

In my original post, I said just to thank them was all the "praise" they needed... You ignored this and went on about the survey... Just be sure to thank them every time they help you with something. That's all the praise they need, and for criticism, they just need to turn to that section of the forum. However, I will now offer the best bit of "advice" to this... Instead of an unnecessary survey, add a message that says "If you're not satisfied with how things are handled, go to the forums to give a critique about your experience." and link a post to the forums for the "staff complaint/criticism" post.... Quite a bit easier and more helpful than a survey.

Click to shrink...

Sure, let's go with that one. Much more simple. Disregard original post.