We only use chatspy if we are made aware of something happening in game through a report. Even then, we prefer to use the Hawkeye logs. If she was using chatspy to review ERP or another situation, it was because she was informed of it actively happening at that moment. It is a tool that game staff very seldom use because it spams your chat and you can hardly read anything on it since it's moving so fast.

I can confirm with MonMarty's statement that when we use the logs, we search for specific words which brings up the chat content we need to see.