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Staff members don't engage in "PR" training. Some of them simply have communication skills that others don't. I'm able to write lengthy messages in which I try to convince the other side of another point of view, but I'm also able to quickly take a step back and disconnect myself from whatever emotional flux is happening. The ability to step back in particular and not get defensive and emotional about an accusation is what sets apart those who speak publicly, and those who are asked not to speak. It's sort of a worst case scenario situation where we want to avoid a particular case deteriorating even further because a staff member cannot keep their cool or whatever. Not saying those not on that list are all hot heads, just saying they specifically trust the people on that list to do the talking for them.

I've written a bunch of lengthy posts about staff thought and what not, and generally speaking they get about 120 ish views or so in a short amount of time and about 7 winner ratings or 10 agrees. That's it. Those aren't representative numbers. The replies are also very minimal which always gives the impression nobody really cares. The amount of hours I put into posts seems kinda pointless if I only get 3 replies out of it and I don't see any particular trend changes in the community as a result of it.

Like I was indicating, in the past 3 days maybe those chats have been occasionally fished for offending content. And the following should also be understood about Hawkeye logging: yes, it logs everything, but it filters. No staff member was just like "oh well going to load up the entire chatlog of Deldrimor and ready trough it!". What in all likelyhood happened in that a staff member specifically searched for a keyword let's say apple. And as such, the following things show up:

1835255604 2016-01-22 14:47:52 ContestedSnow Chat regalia2 2828,82,3001 ~Sitrius Ravenburg asks: Are we all playing stare at Apple?
1835255899 2016-01-22 14:48:03 Absinthe Chat regalia2 2833,82,2997 ? ~Zakiyya Amirmoez says: ...Apple? That's an Ailor you idiot.
1835257197 2016-01-22 14:48:54 Rhubarb_ Chat regalia2 2837,82,2997 ~Karim Amirmoez says: Apple. Huh. Such an odd-...

It should be understood that never is an entire faction log read. Maybe sometimes there is a disconnected conversation and it's important to see what is happening on the other side, but in all likelihood a staff member did a keyword search and found the offending person speaking about the subject. They probably never even read the faction chat at all. We call it word flagging internally.

I recognize them all as problems. I recognize PVP'ers as our biggest cash cows. I recognize that roleplayers are not that strong of an investment curve because they bring in less donations. I recognize that as such PVP plugins should theoretically be prioritized. I often tell Cayorion every single chance I get to prioritize PVP related matters. I see there are many PVP related problems in the PVP community both player generated/staff generated. I help Gethelp and Thortuna drill any requests trough to Cayorion if they benefit the PVP community and they are having trouble getting Cayorion to agree to something or do something immediately. I want to help the PVP community. But I face a lot of rejection from them for doing so, which in the end made me disinterested.

Yet of course I have responsibilities. Two days ago there was a major direction meeting where trough my urging, a major step forward was taken for PVP'ers, but I'm not allowed to talk about it or take credit because we have internally decided to keep quiet about it in order to prevent negative behavior from certain individuals. I'd love to prove those PVP'ers that say I don't care about them or ruin their gameplay on this server wrong by simply showing what I have done/will do. But. I can't.

We have an iron willed codex which strictly regulates how open we can and will be with regards to dispensing information. It's the same codex that causes disgruntled ex-staff members to effectively get ahead by spewing whatever bullshit they want, and because we aren't allowed to contradict them or engage them in arguments about it, they are generally assumed correct. Please understand that despite these drawbacks, this codex makes MassiveCraft hugely professional and clean of any corruption, a day and night comparison to many other servers. We have our reasons for keeping the codex and enforcing it as strictly as we do.

<blockquote data-quote="MonMarty" data-source="post: 436093" data-attributes="member: 13">Staff members don&#039;t engage in &quot;PR&quot; training. Some of them simply have communication skills that others don&#039;t. I&#039;m able to write lengthy messages in which I try to convince the other side of another point of view, but I&#039;m also able to quickly take a step back and disconnect myself from whatever emotional flux is happening. The ability to step back in particular and not get defensive and emotional about an accusation is what sets apart those who speak publicly, and those who are asked not to speak. It&#039;s sort of a worst case scenario situation where we want to avoid a particular case deteriorating even further because a staff member cannot keep their cool or whatever. Not saying those not on that list are all hot heads, just saying they specifically trust the people on that list to do the talking for them. I&#039;ve written a bunch of lengthy posts about staff thought and what not, and generally speaking they get about 120 ish views or so in a short amount of time and about 7 winner ratings or 10 agrees. That&#039;s it. Those aren&#039;t representative numbers. The replies are also very minimal which always gives the impression nobody really cares. The amount of hours I put into posts seems kinda pointless if I only get 3 replies out of it and I don&#039;t see any particular trend changes in the community as a result of it.Like I was indicating, in the past 3 days maybe those chats have been occasionally fished for offending content. And the following should also be understood about Hawkeye logging: yes, it logs everything, but it filters. No staff member was just like &quot;oh well going to load up the entire chatlog of Deldrimor and ready trough it!&quot;. What in all likelyhood happened in that a staff member specifically searched for a keyword let&#039;s say apple. And as such, the following things show up:1835255604 2016-01-22 14:47:52 ContestedSnow Chat regalia2 2828,82,3001 ~Sitrius Ravenburg asks: Are we all playing stare at Apple?1835255899 2016-01-22 14:48:03 Absinthe Chat regalia2 2833,82,2997 ? ~Zakiyya Amirmoez says: ...Apple? That&#039;s an Ailor you idiot.1835257197 2016-01-22 14:48:54 Rhubarb_ Chat regalia2 2837,82,2997 ~Karim Amirmoez says: Apple. Huh. Such an odd-...It should be understood that never is an entire faction log read. Maybe sometimes there is a disconnected conversation and it&#039;s important to see what is happening on the other side, but in all likelihood a staff member did a keyword search and found the offending person speaking about the subject. They probably never even read the faction chat at all. We call it word flagging internally. I recognize them all as problems. I recognize PVP&#039;ers as our biggest cash cows. I recognize that roleplayers are not that strong of an investment curve because they bring in less donations. I recognize that as such PVP plugins should theoretically be prioritized. I often tell Cayorion every single chance I get to prioritize PVP related matters. I see there are many PVP related problems in the PVP community both player generated/staff generated. I help Gethelp and Thortuna drill any requests trough to Cayorion if they benefit the PVP community and they are having trouble getting Cayorion to agree to something or do something immediately. I want to help the PVP community. But I face a lot of rejection from them for doing so, which in the end made me disinterested.Yet of course I have responsibilities. Two days ago there was a major direction meeting where trough my urging, a major step forward was taken for PVP&#039;ers, but I&#039;m not allowed to talk about it or take credit because we have internally decided to keep quiet about it in order to prevent negative behavior from certain individuals. I&#039;d love to prove those PVP&#039;ers that say I don&#039;t care about them or ruin their gameplay on this server wrong by simply showing what I have done/will do. But. I can&#039;t.We have an iron willed codex which strictly regulates how open we can and will be with regards to dispensing information. It&#039;s the same codex that causes disgruntled ex-staff members to effectively get ahead by spewing whatever bullshit they want, and because we aren&#039;t allowed to contradict them or engage them in arguments about it, they are generally assumed correct. Please understand that despite these drawbacks, this codex makes MassiveCraft hugely professional and clean of any corruption, a day and night comparison to many other servers. We have our reasons for keeping the codex and enforcing it as strictly as we do.</blockquote>

[QUOTE="MonMarty, post: 436093, member: 13"] Staff members don't engage in "PR" training. Some of them simply have communication skills that others don't. I'm able to write lengthy messages in which I try to convince the other side of another point of view, but I'm also able to quickly take a step back and disconnect myself from whatever emotional flux is happening. The ability to step back in particular and not get defensive and emotional about an accusation is what sets apart those who speak publicly, and those who are asked not to speak. It's sort of a worst case scenario situation where we want to avoid a particular case deteriorating even further because a staff member cannot keep their cool or whatever. Not saying those not on that list are all hot heads, just saying they specifically trust the people on that list to do the talking for them. I've written a bunch of lengthy posts about staff thought and what not, and generally speaking they get about 120 ish views or so in a short amount of time and about 7 winner ratings or 10 agrees. That's it. Those aren't representative numbers. The replies are also very minimal which always gives the impression nobody really cares. The amount of hours I put into posts seems kinda pointless if I only get 3 replies out of it and I don't see any particular trend changes in the community as a result of it. Like I was indicating, in the past 3 days maybe those chats have been occasionally fished for offending content. And the following should also be understood about Hawkeye logging: yes, it logs everything, but it filters. No staff member was just like "oh well going to load up the entire chatlog of Deldrimor and ready trough it!". What in all likelyhood happened in that a staff member specifically searched for a keyword let's say [B]apple[/B]. And as such, the following things show up: 1835255604 2016-01-22 14:47:52 ContestedSnow Chat regalia2 2828,82,3001 ~Sitrius Ravenburg asks: Are we all playing stare at [B]Apple[/B]? 1835255899 2016-01-22 14:48:03 Absinthe Chat regalia2 2833,82,2997 ? ~Zakiyya Amirmoez says: ...[B]Apple[/B]? That's an Ailor you idiot. 1835257197 2016-01-22 14:48:54 Rhubarb_ Chat regalia2 2837,82,2997 ~Karim Amirmoez says: [B]Apple[/B]. Huh. Such an odd-... It should be understood that never is an entire faction log read. Maybe sometimes there is a disconnected conversation and it's important to see what is happening on the other side, but in all likelihood a staff member did a keyword search and found the offending person speaking about the subject. They probably never even read the faction chat at all. We call it word flagging internally. I recognize them all as problems. I recognize PVP'ers as our biggest cash cows. I recognize that roleplayers are not that strong of an investment curve because they bring in less donations. I recognize that as such PVP plugins should theoretically be prioritized. I often tell Cayorion every single chance I get to prioritize PVP related matters. I see there are many PVP related problems in the PVP community both player generated/staff generated. I help Gethelp and Thortuna drill any requests trough to Cayorion if they benefit the PVP community and they are having trouble getting Cayorion to agree to something or do something immediately. I want to help the PVP community. But I face a lot of rejection from them for doing so, which in the end made me disinterested. Yet of course I have responsibilities. Two days ago there was a major direction meeting where trough my urging, a major step forward was taken for PVP'ers, but I'm not allowed to talk about it or take credit because we have internally decided to keep quiet about it in order to prevent negative behavior from certain individuals. I'd love to prove those PVP'ers that say I don't care about them or ruin their gameplay on this server wrong by simply showing what I have done/will do. But. I can't. We have an iron willed codex which strictly regulates how open we can and will be with regards to dispensing information. It's the same codex that causes disgruntled ex-staff members to effectively get ahead by spewing whatever bullshit they want, and because we aren't allowed to contradict them or engage them in arguments about it, they are generally assumed correct. Please understand that despite these drawbacks, this codex makes MassiveCraft hugely professional and clean of any corruption, a day and night comparison to many other servers. We have our reasons for keeping the codex and enforcing it as strictly as we do. [/QUOTE]

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